SCC QSP Contract Review

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Reference: ISO 9001:2008 Element 7.2 Customer related processes

Purpose (1.)

To establish a procedure for the regular review of customer sales contracts.

Scope (2.)

This procedure applies to all SCC customer sales contracts.

Responsibility and Authority (3.)

The Director, Sales and Marketing, has responsibility and authority for maintaining this document.

Procedure (4.)

At least semi-annually, sales contracts shall be reviewed with customers either by voice or in-person. A contract review shall include:

  • Review (creating if necessary) quotations issued by the SCC to the customer
  • Review of outstanding customer orders, quantities and delivery dates
  • Review of contract terms and product requirements if appropriate
  • Identifying and documenting any areas of customer concern or dissatisfaction.

Related and Support Documentation (5.)